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Bilingual Product Support Representative

Job Description


Tigercat is looking for a highly motivated, driven and organized Product Support Representative to cover the province of Quebec and North of Ontario.

The successful candidate will be required to troubleshoot and resolve issues with dealer technicians to minimize downtime of machines. Close communication with dealers, service department, internal management, and engineering will be required on a daily basis. The candidate would also be responsible for root cause analysis of failures for continuing improvement and prioritization of issues.

Primary Responsibilities:

  • Assist Dealers with Troubleshooting
  • Implement root cause analysis and effective corrective action
  • Work with service department and engineering to improve quality of Tigercat products
  • Solicit and analyze feedback from customers and dealers and evaluate results to identify trends and opportunities for improvement
  • Prepare technical reports and document oral and written communications
  • Maintain communication with the following:
    • Service and Warranty Manager
    • Engineering Product Groups
    • Tigercat District Manager
    • Tigercat Service and Sales Personnel
    • Dealer Service & Sales Personnel
Education and Qualifications:

  • Must be bilingual, French/English, oral and written
  • Comprehensive understanding of Hydraulic, Electrical, Mechanical and Diesel Systems and able to troubleshoot and problem solve effectively and efficiently 
  • Experience as a technician in the forestry equipment industry or heavy equipment
  • Post-Secondary diploma/degree or equivalent education and experience
  • Excellent customer relations and communication skills, including both written and verbal
  • Demonstrated ability to use initiative, work efficiently and independently
  • High level of computer skills in Microsoft programs
  • Strong organizational skills, planning and time management skills
  • Must be adaptable to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events and manage multiple projects simultaneously
  • Valid Passport and ability to travel – worldwide and on short notice
  • Comprehensive understanding of drawings and specifications, geometric tolerances and dimensions
  • Valid driver's license
  • Participate in regional and national trade-shows

About the Company:

Tigercat Industries Inc. is a privately owned, customer driven company engaged in the design, manufacture, sales and service support of a wide range of premium quality, heavy duty, off-road, mechanized vehicles and attachments used in the tree harvesting and off-road industrial applications.

We are a growing company employing over 1400 employees. With headquarters in Brantford, Ontario, Tigercat operates from nine southern Ontario locations. These facilities house the design and production teams for all Tigercat products as well as steel fabrication, administration, customer service and parts distribution. Serving the southern US, a large parts distribution and training centre is located in Ailey, Georgia. Tigercat also operates a sales, service and parts distribution facility in Hede, Sweden.  We have established a network of dealers throughout North & South America as well as in Australia, Europe, New Zealand, Russia, and South Africa. 

Tigercat timber harvesting systems achieve lowest production cost per tonne by optimizing efficiency, productivity, operator ergonomics, environmental impact, machine availability and useful lifespan. The Tigercat forestry line includes both tree-length and cut-to-length (CTL) systems. Tigercat offers a range of feller bunchers, skidders, loaders, loggers, harvesters, forwarders and felling and processing attachments. The off-road industrial product line includes land clearing and site preparation equipment as well as other specialized severe duty carriers used in a variety of niche applications and industries including utilities, oil and gas and silviculture. 

What We Can Offer You

  • Generous vehicle allowance
  • Family oriented company
  • Interesting and challenging work and projects
  • Competitive Wages, Benefits and Profit Sharing
  • Skills development and training reimbursement
To learn more about our company, visit our website at

Tigercat Industries Inc. strives to create a respectful, accessible and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.  Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources for assistance.
Peachtree City, GA
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