Wood Business

New Gear Harvesting New Gear
MAXAM launches new customer portal


October 2, 2019
By MAXAM

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MAXAM is proud to announce the release of the updated MAXAM Global Website in conjunction with the launch of the all-new MAXAM Global Customer Portal. In continual efforts to improve the customer experience and stay true to the MAXAM mission of being a business solutions provider, the new portal has been designed to provide the industry with revolutionary customer service.

The MAXAM Global Customer Portal was designed to be a cutting edge 24/7 self-service, online site featuring easy-to-use navigation, effective user options, support and capability. “We’ve changed the way of thinking and are advancing how the specialty tire industry can transact and simplify their daily business routines. Our goal remains to be the best business solutions provider in the industry and our customers can expect continued advancement from our team, products and technology,” said Troy Kline, president of MAXAM Tire North America, Inc.

MAXAM released a beta version of the customer portal earlier this year and continued to make minor enhancements based on customer feedback. Since April 2019, the portal has been open to the public and as of September 2019, 10 per cent of MAXAM’s invoices are transacting through the new portal. The MAXAM Global Customer Portal allows users to easily place their orders with numerous e-commerce ordering options for LTL and truckload warehouse orders as well as factory direct ordering capabilities. The system also allows customers the option to place back orders from MAXAM’s warehouses along with these additional features:

  • Check inventory availability at distribution centres
  • Shipment tracking of e-commerce and factory direct orders
  • Document centre, which provides invoices, credit memos, shipments and sales orders
  • Access to quick ordering and replicating prior orders
  • Warranty claims submission
  • Download up-to-date PDF catalogs
  • Generate real-time price sheets for warehouse and factory direct pricing

The portal is just another example of how MAXAM continues to evolve and elevate the industry’s standards while keeping focus on the customer. Discover the many all-encompassing features of the new portal at: b2b.maxamtire.com